Professor Points

I didn’t receive an item from my Professor Store order, and it’s listed as out of stock on the shipping note. Will I get this item eventually, and if not, will my Professor Points be refunded?

Unfortunately, as out of stock items may never get restocked, this item won’t arrive unless you place another order. If you used Professor Points for this order, they may not be automatically refunded, so after checking your balance, submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Professor Program as the category and Points as the subcategory.

I didn’t receive an item from my Professor Store order, and it’s listed as out of stock on the shipping note. Will I get this item eventually, and if not, will my Professor Points be refunded? Read More »

I never received Professor Points for an event I staffed. What do I do?

Two things to check: Check that the event appears in your staffing history. If the event does not appear, please check with the Tournament Organizer to make sure that the event has been successfully uploaded and that your staffing was correctly recorded. You might have already received the maximum amount of Professor Points for the

I never received Professor Points for an event I staffed. What do I do? Read More »

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