The Professor Store is currently only open to Professors who received points during a specific timeframe – see https://support.pokemon.com/hc/en-us/articles/20955344352276-Professor-Store-FAQ for the current dates. If you did get points during this time, and are an active Professor, submit a support ticket.
Send a ticket to Pokémon Support to get this fixed – this isn’t intentional, but luckily it’s an easy fix from their end.
Nope, this is just a syncing bug on first login with the Professor store. Sign out of the Professor Store and back in – your points should now show up.
Unfortunately, as out of stock items may never get restocked, this item won’t arrive unless you place another order. If you used Professor Points for this order, they may not be automatically refunded, so after checking your balance, submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Professor Program as the category and Points as the subcategory.
Submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Professor Program as the category and Order as the subcategory.
There’s an issue with my Professor Store order. Who do I contact? Read More »
The official communication regarding restocks is that some popular items will get restocked every 3 months, with a general restock happening at lease once a year. In practice, this timeline isn’t strictly followed as of writing, but restocks do happen. Some items regularly run out and are restocked, but others may no longer come back
How often do items get restocked in the Professor Store? Read More »
The official estimate is 1-2 weeks for the continental US, 2-4 weeks for the rest of North America, quarterly for Brazil, and 4-6 weeks everywhere else. In practice, this shipping time is after orders are processed, which can take some additional time. A common answer to this question by many Professors is to forget that
How long will it take for my Professor Store order to arrive? Read More »
