TOM

On the “old” computer, look for your TOM_DATA folder – this is where all of your tournament files are stored. On Windows, this defaults to C:\Users\[yourName]\TOM_DATA, and on Mac, this defaults to /Users/[yourName]/TOM_DATA. From the data folder inside of TOM_DATA, copy the profiles folder and the players.xml file. On the new computer, open TOM, and […]

Usually, this is because there’s no working sound device on the computer – since speed entry/drop make a “ding” when a barcode is scanned, TOM doesn’t know what to do if it can’t make that sound and just prevents the forms from opening entirely. Double check that there are working speakers on the computer; if

Sort of – the exact reasons for this occurring are unknown. If you are experiencing this, please submit a support ticket with your computer details and the version of TOM you are running.

This is a known bug in TOM 1.72.0, and has been fixed in later versions – please update to the latest version.

A number of things can cause this error, but it usually relates to your TOM_DATA folder. The easiest way to fix this is by renaming your TOM_DATA folder to something else (like “old TOM_DATA”). TOM should now open, but it’ll act like it’s a new installation; you can copy over the “data” folder from the

The version of TOM without “Pokémon” is the current version – you can safely uninstall the old “Pokémon” version.

You’re using a high-DPI display, and the default settings in Windows don’t scale TOM properly by default. Right-click the icon for TOM, click Properties, go to the Compatibility tab, check “Override high DPI scaling behavior”, and choose “System (Enhanced)” (or just System if the Enhanced option doesn’t appear).

This is a known bug in TOM, but luckily it’s an easy one to fix. Dismiss the error dialog, save the tournament, and close TOM. Then, reopen TOM and open the tournament file. You should now be able to pair the next round (likely the first round of top cut Single Elimination).

For some small screen resolutions, the default size of the Step 3 box is a bit too tall. Depending on the screen size, you may be able to resize the Step 3 box by clicking on the very top of the window and dragging it down. If this doesn’t work, you may need to set

Submit a support ticket at https://support.pokemon.com/hc/en-us/requests/new?ticket_form_id=360000020293, choosing Tool Issue as the category and TOM as the subcategory.